Frequently Asked Questions
1. How long will it take my bed to ship?
Most orders ship within 1 business day. The absolute longest it will ever take to ship a Big Barker would be 3 business days.
2. Can you put a rush on my order?
Yes, if you choose Expedited Shipping during checkout, we can ship your bed via 2-Day Shipping for a small additional charge.
If you need Overnight Shipping, that is also available, but please call us on the phone to arrange it. Our number is 267-797-2547.
3. Can you make custom beds?
Unfortunately, at this time we are unable to make custom beds. But hopefully that changes soon!
Please email us at firstname.lastname@example.org to get on our waiting list.
4. Do you ship internationally?
Yes we do! You can order direct from our website. We use Zonos at checkout to calculate all fees, shipping, and duties upfront. You will not receive a bill after your order arrives!
5. Are the beds waterproof?
The microfiber covers are water-resistant, but not 100% waterproof. Thing like drool, licking, happy squirts, or a wet dog coming in from the rain will NOT get through the fabric.
Microfiber is a very tightly woven fabric, so the "holes" are very very tiny. Drool, wet fur, etc will be blocked by the microfiber cover.
However - if you spilled a glass of water on the cover and let it sit for a long time, it WILL get through.
We do have 100% waterproof liners available as an accessory. I highly recommend the waterproof liners if your dog has house training or bladder issues. But for most dogs, the waterproof liner is not necessary.
6. What if my dog won't use the bed?
While most dogs love the bed right away, it's not uncommon for some dogs to take up to a few weeks before getting used to a new bed. Don't worry, almost all dogs fall in love with the bed, it just takes some dogs longer than others.
Here are a few tips that have worked for other dog owners:
1) Rub your hands all over the cover. It often helps to get your own scent on the bed.
2) Lay on the bed yourself. This might get your dog interested in approaching and possibly stepping onto the bed.
3) If your dog's old bed has a removable cover, take it off and lay it on top of the new bed. This can sometimes make the new bed seem more familiar.
4) Put the bed in the exact spot where he lays while you're home. In my house, it's often right next to the couch. It doesn't need to stay in this spot, but it can often jump start the "trying out the new bed" process.
5) Old fashion bribery. Get your dog to lay down on it, then bribe with a treat. Bribe every few minutes it stays on without getting up.
Most importantly though, just give it time. Our return policy is very liberal, we want you to take as much time as you need. And if it just so happens that your dog just never warms up to the bed, no problem… we'll gladly take it back for a full refund.
7. Are the beds chew proof?
No, the cover is not made from chew resistant material. We use a furniture grade microfiber. It's "tear resistant" - meaning, it holds up better against nesting/digging than most types of dog bed covers. But dogs can chew through it if they're determined.
However - we don't get many reports of chewed up beds. That's partially because we do a good job of hiding the zipper and sewing the seams properly, which eliminates some of the attractive things to chew at. Also, I find that dogs are less likely to chew into a big block of foam than a bag of fluff that can be nested and moved around.
So, it's not chew proof. But if there's ever a tear, we gladly send out extra fabric if you'd like to patch the rip (no cost for that). Or we also have replacement covers.
One other option: we make a chew resistant crate pad. We can make a custom bed cover out of that material if you'd like. It's NOT 100% chew-proof, but it's built to take much more abuse than a normal dog bed cover. It's an extra $50, and we've done quite a few custom beds with this material recently.
Please contact us if that's something you're interested in.
8. How do I know what size is best for my dog?
The most important measurement is the width of the bed. What you want to do is have your dog stand up straight, and measure from the bottom of the paw to the top of the hip or shoulder.
This is the amount of room that your dog needs to be in a full 100% stretch position.
Compare that measurement to the width of our sizes. You'll want an extra 3-4 inches.
For example, if your dog measures 25", you'll do great with the Large, which is 30" wide. But if your dog is 28", you'll want to bump up to the 36" wide XL.
Note: the foam composition is the same between the Large, XL, and Giant sizes. All 3 sizes can easily support a 300 lb dog if they have to.
9. How big is the headrest?
On the standard Big Barker, the headrest is 4" high, and 8" deep.
10. If I need to return my order, what do I do?
11. How do I clean my Big Barker products?
Dog Bed Covers
Our dog bed covers are machine washable. Wash on cold, tumble dry. Our microfiber also does not shrink. As long as you wash on cold & tumble dry, they can be washed 1,000 times and they won’t shrink by more than fractions of a millimeter. They’re also very easy to take on and off. Most dog beds just zip on a single side, but we use zipper around 3 sides. Here’s a quick demonstration video (25 seconds): https://www.youtube.com/watch?v=cTskOx7nBF4
Crate Pad Covers
The crate pad covers are also machine washable, however it’s easier to clean them with just a wet rag. Since they’re made with waterproof backing, don’t worry about getting the foam wet. If soiled, you can wipe with warm soapy water. Any dish soap will do. If you do choose to machine wash, use low heat. Dry on low for 10-15 minutes. IMPORTANT: Never use high heat settings in the washer or dryer, high heat will destroy the waterproof backing.
Machine washable. Wash on low heat, dry on low for no more than 10-15 minutes.Drying the liner on high temperature settings will destroy the waterproof backing.
Cleaning the Foam
The foam can be cleaned, but it’s a bit more hassle than washing the cover If there’s ever an accident or a spill on the foam, what you want to do is soak the affected area thoroughly with warm water and dish soap. Let it sit for 5-10 minutes. Then press out as much moisture as you can. Do not “wring out” the foam, because wet foam is very heavy and tears very easily. Leave it in a dry place. It might take a couple days to completely dry out, but when it does, it should be good as new.