WATCH: Discover how our famously flexible & forgiving 365 day return policy always makes buying a Big Barker for your dog totally risk-free!
Shipping & Returns Info
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You can test drive your dog’s new Big Barker in your home for a full 365 days. Anytime within that one full year, if either you or your dog is anything less than thrilled and 100% satisfied with your purchase, you can return your order to our warehouse for a full & friendly refund or exchange.
We also believe that in order to have the best possible shopping experience, our customers in the Continental US should not have to pay for domestic return shipping.So if for whatever reason you're not thrilled with your order, just contact us, and we'll send a prepaid UPS shipping label.
With the Big Barker 365 day return policy, there are no special catches or exceptions. We're not even picky about the condition of the bed you're returning. We want to make sure your dog has a chance to use it, break it in, and give it a good test drive. It's perfectly ok if it comes back with some hair or drool marks!
All we ask is the following:
- Please contact us before returning so that we can provide the proper return address & send you any packaging materials if needed.
- For obvious reasons, we can not accept returns on beds that are ripped or soiled with urine, vomit, and/or feces.
Once your return is received and inspected by our workshop (usually within 5 business days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 business days.
A full 100% refund will be issued for all returns received in acceptable condition.
Note: Return policy only applies to orders placed directly with Big Barker, either on bigbarker.com or via telephone. If the purchase was with another business (such as Amazon, Overstock, or retail stores), your order is subject to the return policy of the business where the order was placed. Big Barker has little to no influence over the return & refund policies of other businesses that carry Big Barker products. So for guaranteed free shipping & returns, order directly on Bigbarker.com or via telephone at (267) 797-2547.
Have questions? Our customer service team is here to help.
"...customer service was top notch and excellent."
“The bed was nice and soft and very good for my older Labradoodle with arthritis. It just did not work out for us though and I do want to say that customer service was top notch and excellent. I received a response from the owner within an hour and was extremely pleased with the response.”
The World’s Most Flexible & Forgiving 365 Day Dog Bed Return Policy
FREE Return Shipping
10-Year “No Flatten” Warranty
= Absolutely Zero Risk!
Ann lives in Katonah, New York. Her beautiful dog Duncan decided he liked his “bed of rocks” over his new handcrafted orthopedic Big Barker. Sure, that hurt our feelings! Yet we were determined it shouldn’t hurt Ann’s wallet one bit. Ann naturally wondered if our risk-free “return policy” might just be typical marketing “baloney.” Until she nervously gave us a call…
"...so wonderful to work with I have never experienced such great customer service."
“This bed is so awesome! Very supportive foam with a great quality cover with a great quality zipper. This company is so wonderful to work with I have never experienced such great customer service.
I have purchased several beds for my 70 pound standard poodle and they just don't last, the zippers break after a couple of times of unzipping and washing the cover, and the foam just doesn't hold up.
If you have a large dog then this is the perfect bed for you, my guy is 28-1/2" at the shoulder and he fits on here beautifully since he likes to stretch out. My dog hopped on it right away he loved the bolster for his head.
I love the fact that this is a company that is in the USA and you can count on the quality products being made in the USA no worries about your dog being exposed to any toxic products. I highly recommend this product and this company.”
"I love the care that this company has."
“I've been looking for a pet bed that is orthopedic for my 10 year old dog that has arthritis. She has other pet beds that flatten out within a month and they are about 60 to 70 dollars. I purchased this bed for several reasons.
One, an orthopedic bed with the promise of not flattening over time. Two, being seven inches off of the ground. I want her to be a few inches off of the ground when she sleeps.
This bed is pricey, not going to lie, but, I love how I don't have to buy another pet bed probably for the rest of her lifetime.
I also purchased this because of how classy it looks. When this arrived, I let the bed sit out and expand. I gave this to my dog and the first thing she did was get on the bed and rest her head. She loves this! She loves this way more than any of her other beds, she doesn't have issues getting up. With her arthritis and her previous beds being an inch off of the ground she doesn't like getting up, but with this bed she doesn't have any issues.
Also, another thing to mention is this company. I love the care that this company has. They didn't skimp on quality and they seem to have really good customer service as far as the emails that are received and that they want the customers to be happy.
I also love supporting American made products so its a win win.
All in all, this bed is worth the money. I love the quality, I love how my dog loves it and how much it helps her, I love the classy look, I also love this company.”